Return and Refund Policy

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At Bird Chew Toys LLC, we want you and your feathered friend to be delighted with every purchase. If something isn’t quite right, we’re here to help — within the guidelines below. These policies ensure safety, fairness, and product integrity for all customers.

To qualify for a return or refund, the item must meet all of the following conditions:

• The product must be unused
• The original sealed packaging must be intact
• The item must be unopened, unaltered, and not broken open
• The product must remain in perfect, healthy, uncontaminated condition
• The item must be suitable to be resold as new

Because our products are designed for animals, we must follow strict safety standards. Any item that does not meet these requirements cannot be accepted for return or refund.

If you request a refund, you are responsible for the product until it is received back by Bird Chew Toys LLC. This includes:

• Proper packaging and protection during return shipping
• Ensuring the item remains sealed, clean, and undamaged
• Preventing contamination, exposure to pets, or environmental damage

We carefully inspect all returned items. Any product that cannot be resold as new will not be refunded.

Customers are responsible for all return shipping costs unless the return is due to an error on our part (such as receiving the wrong item).

The following items cannot be returned or refunded:

• Opened or unsealed products
• Items showing signs of use, contamination, or damage
• Custom‑made or personalized items
• Items damaged after delivery
• Products not meeting the resale‑condition requirements listed above

Once your returned item is received and inspected:

• Approved refunds will be issued to your original payment method
• Refunds typically process within 5–10 business days, depending on your bank
• If the item does not meet return requirements, we will notify you, but no refund will be issued

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will gladly assist with a replacement or correction.

To begin a return, please email us with your order number and the reason for the return:

Email: info@birdchewtoys.com We’ll guide you through the next steps.

Bird Chew Toys LLC may update this Return & Refund Policy at any time. Continued use of our website or products indicates acceptance of any updated terms.